Holiday fun with Covid-19

Check-in is possible without 3G proof. The obligation to wear a mask now only applies in essential shops (supermarket, post office, banks, pharmacies, etc.), taxis and public transport. Please note: Children under the age of 6 do not need a mask. For children from 6 to 13 years old, a simple cloth mask is sufficient. An FFP2 mask is required from the age of 14.

Please find all the latest information on Austria's COVID measures here.

Our reception team is there for you daily from 8:00 to 20:00. At the reception you will find all brochures for excursions.

The sale of newspapers/magazines is currently not allowed. The room folder is now available digitally in the form of the Gastfreund app. We recommend that you also download the Wildkogel app for iPhone or other smartphones, with all the important information about the Wildkogel Arena/Bergbahnen Wildkogel.

We ask for your understanding that we do not comment on complaints regarding guest behavior. Here, too, we appeal to personal responsibility and respectful cooperation.

Our 4 rooms, the lounge and the covered terrace invite you to stay, enjoy and be together.

For breakfast and dinner you have your fixed table in one of the rooms or in the lounge. At noon and in the afternoon you can sit in the "Stüberl", in the lounge or on the terrace. The required minimum distance between the tables must be observed.

Breakfast, lunch, afternoon snack, salads and either starters or desserts are still served buffet style. There are plenty of fresh food tongs available, after use please put them in the containers provided.
Please remember to keep the recommended safety distance at the buffet and in the entire restaurant area and to make regular use of hand disinfection. You will also find disposable gloves at the service stations.

Show cooking in the morning will still take place. A glass divider is provided for safety.

Juice, coffee and tea bars are still available for self-service. Disinfection is also performed here on a regular basis.

We are also happy to serve drinks and bottled wines to your room. The service team is there for you daily until at least 10:30 pm. You will find the daily menu card as well as the wine card on your reserved table in the restaurant. For the bar and beverage card kindly ask one of our service team, they are happy to assist you. 

Restaurant etiquette with babies and small children/observance of hygiene
Parents are obliged to collect leftovers that fall under the table when children are being fed or eaten themselves. You will find kitchen rolls in all our parlors and restaurants to wipe them away hygienically. Please think of the table next to you.
Our employees serve in compliance with the HCCP regulations and are not allowed to pick up leftovers from the floor that may have been in the children's mouths or have been attacked with their hands in order to continue serving. Therefore, please understand that you also dispose of vomit yourself.

Our entire wellness area including saunas and indoor water playground is open daily from 6:00 a.m. to 10:00 p.m. Access is not permitted from 6:30 p.m. to 7:30 p.m., as cleaning takes place during this time. The outdoor pool can be opened at 9:00 a.m. in summer and closes at 6:30 p.m., in winter from 2:30 p.m. to 6:30 p.m.

Our generous offer of massage and cosmetic treatments can be booked without restrictions. Please make an appointment at the reception. The cost of the treatment will be charged directly to your hotel bill.

Please come to the waiting area of the Healing Hand Spa in the Wellness Tower in your bathrobe 5 minutes before the start of your treatment. You will be welcomed by our spa team and brought to the treatment room. 

We recommend a gentle warm-up in the tepidarium before each treatment. This is also located in the waiting area of the Healing Hand Spa and is reserved exclusively for spa guests with an appointment.

Our baby and kids club care team is there for you every day. As many activities as possible take place outside in the fresh air. The absolute highlight is the new creative and craft room in the farm building. You can find more information about that in the children's program.

Please take off your shoes and wash or disinfect your hands beforehand. A service booth is located directly in front of the entrance to the Happy-Club.

Opening hours:
Monday - Friday: 9:30 am - 8:00 pm
Weekends & public holidays: 1:00 - 8:00 pm

The playground and sandbox are accessible to all our guests. You can get disinfectant wipes for playground equipment at the service stand in the hotel entrance area or middle floor exit staircase in the hotel as well as in the farmhouse 1st floor and at the transition from the main to the farmhouse.

For baby care please bring your own pacifier and bottle.

Our ponies are waiting for you! Riding lessons and pony riding can be booked at the reception, the costs will be charged to your hotel bill after the riding lesson.

Erika, Doris and Laura, our riding instructors, will of course have disinfectant ready for you in the pony stable. You are welcome to disinfect your riding helmet and reins yourself.
As part of the Happy-Club program, the kids can take a ride one the ponies free of charge; this takes place 3 times a week, please check the children's program for times.

The petting zoo animals can also be visited as usual. The daily animal feeding with Erika takes place in the late afternoon. The reception team will tell you the exact time.

Deposit: € 400,- at booking; for immediate payment of the total amount incl. local tax a 2 % discount on the room rate will be granted.
Please note: Last minute bookings, whose arrival is in less than 4 weeks, can not take advantage of the discount.

Happy-Card from Familotel:
With the Familotel Happy-Card 5 % will be deducted from the room rate. The reservation team requires the card number, expiration date and date of birth of the cardholder before completing the booking.
Those who do not have one yet can order the Happy-Card online now and save immediately.

Cancellation conditions:

Cancellation conditions:
These prices are room rates that cannot be cancelled or rebooked free of charge. In case of cancellation, 100 % of the total amount + € 55,- processing fee will be charged. This also applies to late arrival or early departure.

Cancellation conditions:

Rebooking:
For early bird reservations a one-time rebooking is possible up to 30 days before arrival for a fee of € 55,-. The deposit already paid will be transferred to the new reservation. Maximum rebooking period 365 days from the announcement of the not possible start of the journey.

The confirmed booking amount according to the first booking may not be reduced, all hotel additional services will be credited. After that the regular cancellation conditions apply. In case of last-minute rebooking due to illness (doctor's certificate required), please contact the Habachklause reservation team as soon as possible.

Booking guarantee:
With sending the booking confirmation the reservation is binding. The room is firmly reserved at the time of booking, the booking guarantee is made when the deposit is received.

Travel insurance:
Familotel recommends taking out hotel cancellation insurance through Allianz Travel. In case of cancellation, the cancellation conditions will be applied, the settlement with the insurance company must be made by the customer.

Refund of services not consumed:
All Habachklause price rates are bound to the reservation confirmation. If the number of persons decreases during the booked arrangement, e.g. due to early departure or interruption for days, there will be no price reduction. This also applies to services not used, such as childcare, meals, additional services ...

Guaranteed room request:
For an extra charge of EUR 10,-/night there is the possibility to book a fixed room number or suites with special equipment such as laminate flooring, carpeting, bathtub or special room layout, provided that the desired room type is still available.

The bike rental is available without restrictions. For the disinfection of bicycle balance, rental helmets and children's seats please help yourself at the service stands. The same applies to pedal cycles, buggies and back carriers.

E-bikes can be rented for a fee at various sports stores in Bramberg and Neukirchen. We recommend a reservation at the latest the day before.

Our hotel rooms and suites are cleaned as usual with the utmost care. You have the option to choose between a large or small cleaning every day or, if desired, to do without cleaning on this day. The information sheet on cleaning is in the hotel room. If you have any questions or suggestions, the reception team will be happy to help you.

All bed linen and hand/bath towels are washed and cleaned at 80 degrees according to the specified hygiene standards. Nevertheless we should put the environmental thought in the foreground and let exchange towels only if really necessary. A clothes rack is located on each balcony.

All public areas are thoroughly cleaned daily. For hygiene we have used three of our most important suppliers: the companies Ecolab, Ada and Hollu Systemhygiene GmbH. They advise and train our team with the right measure and handling for cleaning and disinfection.

We strive to stay up-to-date with the latest reporting from the Austrian Federal Government in order to put the recommendations and guidelines into practice. The information on this page is updated on an ongoing basis.

We wish you a safe journey and look forward to meeting you or seeing you again!

For all who are still undecided: Your vacation is only a phone call away!
We are available daily from 8:00 - 20:00 under +43-6566-73900 and look forward to hearing from you!

What happens if a family member feels sick during our Habachklause holiday and there is a suspicion of a Covid-19 infection?
Please contact the reception immediately by telephone - dial 79. A quick test provides initial security, please bring some self-tests for your family. If the first is positive, a second can be repeated after about 1 hour. If this is also positive, we recommend that you start your journey home and go into quarantine at home and register with the relevant health authority for the PCR test.

The respective family stays in their booked room, is not allowed to have any contact with other people, the supply is ensured. If the quarantine measures last longer than the booked stay, the hotel costs for the additional days must be paid by yourself. We recommend that you take out appropriate travel insurance that will cover these costs. In the case of severe courses, the Austrian health authority decides what the further process is. The nearest quarantine hotel for the whole family is in Tamsweg, about 2 hours away from us.

Our employees are only allowed to enter and clean the room 48 hours after departure.

What happens if the hotel or the region is quarantined during our stay?
Our top priority is the health of all guests and the staff team. Again, the agency's crisis team will decide what measures to take.

Can we travel if I or someone in my family feels ill?
Please travel only if you are in good health. In order to comply with the cancellation policy, it is absolutely necessary to send us a medical certificate.

Do we need travel insurance?
We generally recommend that you take out your own and suitable travel insurance. Please check when signing the contract that cancellation, no arrival due to illness, travel interruption or even possible quarantine measures on site are included.
We as the hotel will invoice you for the booked vacation and you will receive the reimbursement from your insurance company.