Holiday fun with Covid-19

With personal responsibility together against Covid 19

To ensure that you can spend your family vacation at Baby- und Kinderhotel Habachklause as carefree as possible, we have developed comprehensive measures against Covid-19. We adhere to the recommendations and guidelines of the Austrian federal government.

In our 4-star Familotel Habachklause delightful vacation wonders await the whole family, in every season. Nestled between the Hohe Tauern National Park and the Kitzbühel Alps lies our wonderful vacation region - the Wildkogel Arena. The absolute natural paradise can be found right on our doorstep. In winter and spring, snowy views enchant with skiing, cross-country skiing and tobogganing pleasure as well as with sporty ski tours. Summer and autumn delight with breathtaking mountain scenery during leisurely family hikes and digging for hidden emeralds in the famous Habachtal, which gives us our name and also begins directly behind the hotel.

So pack your bags, get in the car and off you go to the Valley of Emeralds - only about 2 hours drive from Munich/Salzburg/Innsbruck.

Status: 16. Mai, 2022

Bunte Vielfalt am Buffet im Hotel Habachklause
Swimmingpool im Garten mit idyllischer Waldlage
Mädchen streicheln Miniponys

Your safe journey to Habachklause/entry requirements for Austria

A 3G certificate is not required to enter Austria anymore.

Find here more information about the corona rules in Austria

In the hotel there are service stations in the entrance/restaurant/spa area/farmhouse on the 1st floor as well as in the baby/happy club and in the toilets. Each service station is equipped with disinfectant foam, disposable gloves, disinfectant wipes, handkerchiefs and disinfectant gel, as well as a rubbish bin

Check-In and arrival at the hotel

Check-in is possible without 3G proof. The obligation to wear a mask now only applies in essential shops (supermarket, post office, banks, pharmacies, etc.), taxis and public transport. Please note: Children under the age of 6 do not need a mask. For children from 6 to 13 years old, a simple cloth mask is sufficient. An FFP2 mask is required from the age of 14.

Please find all the latest information on Austria's COVID measures here.

Reception and guest services

Our reception team is there for you daily from 8:00 to 20:00. At the reception you will find all brochures for excursions.

The sale of newspapers/magazines is currently not allowed. The room folder is now available digitally in the form of the Gastfreund app. We recommend that you also download the Wildkogel app for iPhone or other smartphones, with all the important information about the Wildkogel Arena/Bergbahnen Wildkogel.

We ask for your understanding that we do not comment on complaints regarding guest behavior. Here, too, we appeal to personal responsibility and respectful cooperation.

Restaurant & buffet

Our 4 rooms, the lounge and the covered terrace invite you to stay, enjoy and be together.

For breakfast and dinner you have your fixed table in one of the rooms or in the lounge. At noon and in the afternoon you can sit in the "Stüberl", in the lounge or on the terrace. The required minimum distance between the tables must be observed.

Breakfast, lunch, afternoon snack, salads and either starters or desserts are still served buffet style. There are plenty of fresh food tongs available, after use please put them in the containers provided.
Please remember to keep the recommended safety distance at the buffet and in the entire restaurant area and to make regular use of hand disinfection. You will also find disposable gloves at the service stations.

Show cooking in the morning will still take place. A glass divider is provided for safety.

Juice, coffee and tea bars are still available for self-service. Disinfection is also performed here on a regular basis.

We are also happy to serve drinks and bottled wines to your room. The service team is there for you daily until at least 10:30 pm. You will find the daily menu card as well as the wine card on your reserved table in the restaurant. For the bar and beverage card kindly ask one of our service team, they are happy to assist you. 

Restaurant etiquette with babies and small children/observance of hygiene
Parents are obliged to collect leftovers that fall under the table when children are being fed or eaten themselves. You will find kitchen rolls in all our parlors and restaurants to wipe them away hygienically. Please think of the table next to you.
Our employees serve in compliance with the HCCP regulations and are not allowed to pick up leftovers from the floor that may have been in the children's mouths or have been attacked with their hands in order to continue serving. Therefore, please understand that you also dispose of vomit yourself.

Pool, sauna & wellness

Our entire wellness area including saunas and indoor water playground is open daily from 6:00 a.m. to 10:00 p.m. Access is not permitted from 6:30 p.m. to 7:30 p.m., as cleaning takes place during this time. The outdoor pool can be opened at 9:00 a.m. in summer and closes at 6:30 p.m., in winter from 2:30 p.m. to 6:30 p.m.

 

 

Healing Hand Spa

Our generous offer of massage and cosmetic treatments can be booked without restrictions. Please make an appointment at the reception. The cost of the treatment will be charged directly to your hotel bill.

Please come to the waiting area of the Healing Hand Spa in the Wellness Tower in your bathrobe 5 minutes before the start of your treatment. You will be welcomed by our spa team and brought to the treatment room. 

We recommend a gentle warm-up in the tepidarium before each treatment. This is also located in the waiting area of the Healing Hand Spa and is reserved exclusively for spa guests with an appointment.

Baby- & child care, playgrounds

Our baby and kids club care team is there for you every day. As many activities as possible take place outside in the fresh air. The absolute highlight is the new creative and craft room in the farm building. You can find more information about that in the children's program.

Please take off your shoes and wash or disinfect your hands beforehand. A service booth is located directly in front of the entrance to the Happy-Club.

Opening hours:
Monday - Friday: 9:30 am - 8:00 pm
Weekends & public holidays: 1:00 - 8:00 pm

The playground and sandbox are accessible to all our guests. You can get disinfectant wipes for playground equipment at the service stand in the hotel entrance area or middle floor exit staircase in the hotel as well as in the farmhouse 1st floor and at the transition from the main to the farmhouse.

For baby care please bring your own pacifier and bottle.

Pony riding & petting zoo at our farm

Our ponies are waiting for you! Riding lessons and pony riding can be booked at the reception, the costs will be charged to your hotel bill after the riding lesson.

Erika, Doris and Laura, our riding instructors, will of course have disinfectant ready for you in the pony stable. You are welcome to disinfect your riding helmet and reins yourself.
As part of the Happy-Club program, the kids can take a ride one the ponies free of charge; this takes place 3 times a week, please check the children's program for times.

The petting zoo animals can also be visited as usual. The daily animal feeding with Erika takes place in the late afternoon. The reception team will tell you the exact time.

Relaxed cancellation conditions due to Covid 19

In the event of ongoing or short-term official Covid 19 measures (e.g. lockdown, mandatory quarantine for returnees, entry or exit ban, travel warnings / risk area, border closures, etc.), the booking can be rebooked or canceled free of charge only on day of arrival after consultation with our reservation team or a voucher can be issued, which is redeemable for an unlimited period of time.
Wearing an FFP2 mask or mouth and nose protection for children as well as a possibly required PCR test for entry to Austria and monitored PCR or antigen tests on site are not reasons for cancellation. During the stay all our guests have the opportunity to take the required tests, including free PCR tests, in the so-called Teststraßen.This procedure applies to all price rates.

Please note:

  • Requests for rebooking, cancellation or issue of a value voucher are only possible on the day of arrival if it is certain that the vacation cannot take place in the planned period due to the above measures by decree.

  • Our offer does not include a guarantee that ski & hiking resorts will have their lifts open. The opening is also subject to the requirements of the Austrian Federal Government. Therefore, this can also not be recognized as a reason for cancellation.

  • If you cannot start your vacation with us because you are in quarantine due to a covid disease in your private environment or in your own family, this has to be covered by your private travel insurance. We recommend that you make sure that such a case is included in your travel insurance. We will charge for the not started vacation according to our regular cancellation conditions.

  • If a family member falls ill during your stay with us at the Habachklause, you unfortunately have to leave early. We will charge the entire stay and you can submit this to your travel cancellation insurance yourself.

  • If the arrival is basically possible and no official Covid-19 measures are upright, which make a journey to us or the stay with us impossible, the regular cancellation conditions apply depending on the booked price rate.

We generally recommend to book your own and also suitable travel insurance. Please check when signing the contract that a cancellation, no arrival due to a covid infection, trip interruption or even quarantine measures for extra nights on site are included. We will bill you for the booked vacation and the possible quarantine extension nights and you will receive the reimbursement from your insurance company.

Status: January 2022

Just In Time - Standard rate

Deposit: € 400,- at booking
If instead of the deposit the total amount including local tax is paid, a 2 % discount will be granted on the room rate.

Happy-Card from Familotel:
With the Familotel Happy-Card 5 % will be deducted from the room rate. The reservation team requires the card number, expiration date and date of birth of the cardholder before completing the booking.
Those who do not have one yet can order the Happy-Card online now and save immediately.

Cancellation conditions:

up to 21 days before arrival  € 55,- processing fee
20 - 8 days before arrival  70 % from the total amount + € 55,- processing fee
7 - 0 days before arrival 100 % form the total amount + € 55,- processing fee
late arrival / early departure  100 % from the total amount + € 55,- processing fee

Exception: see "relaxed cancellation conditions due to Covid-19".

Smart Deal & Last Minute offers

Deposit: Total amount including local tax at booking.

Happy-Card from Familotel:
With the Familotel Happy-Card 5 % will be deducted from the room rate. The reservation team requires the card number, expiration date and date of birth of the cardholder before completing the booking.
Those who do not have one yet can order the Happy-Card online now and save immediately.

When booking the Suites Deal, the Happy Card discount cannot be deducted as it is already a discounted rate.

Cancellation conditions:
These prices are room rates that cannot be cancelled or rebooked free of charge. In case of cancellation, 100 % of the total amount plus 55 Euro processing fee will be charged. This also applies to late arrival or early departure.

Exception: see "relaxed cancellation conditions due to Covid-19".

Early Bird Rate - Best price

Deposit: € 800,- at booking
If the total amount including local tax is paid instead of the deposit, a 2 % discount will be granted on the room rate.

Happy-Card from Familotel:
When booking the early bird rate, the Happy Card cannot be taken into account.

Cancellation conditions:

up to 91 days before arrival € 55,- processing fee
90 - 31 days before arrival  40 % from the total amount + € 55,- processing fee
30 - 8 days before arrival 70 % from the total amount + € 55,- processing fee
7 - 0 days before arrival 100 % from the total amount + € 55,- processing fee
late arrival / early departure     100 % from the total amount + € 55,- processing fee

Rebooking:
For early bird reservations a one-time rebooking is possible up to 30 days before arrival for a fee of € 55,-. The deposit already paid will be transferred to the new reservation. Maximum rebooking period 365 days from the announcement of the not possible start of the journey.

The confirmed booking amount according to the first booking may not be reduced, all hotel additional services will be credited. After that the regular cancellation conditions apply. In case of last-minute rebooking due to illness (doctor's certificate required), please contact the Habachklause reservation team as soon as possible.

General booking information

Booking guarantee:
With sending the booking confirmation the reservation is binding. The room is firmly reserved at the time of booking, the booking guarantee is made when the deposit is received.

Travel insurance:
Familotel recommends taking out hotel cancellation insurance through Allianz Travel. In case of cancellation, the cancellation conditions will be applied, the settlement with the insurance company must be made by the customer.

Refund of services not consumed:
All Habachklause price rates are bound to the reservation confirmation. If the number of persons decreases during the booked arrangement, e.g. due to early departure or interruption for days, there will be no price reduction. This also applies to services not used, such as childcare, meals, additional services ...

Guaranteed room request:
For an extra charge of EUR 10,-/night there is the possibility to book a fixed room number or suites with special equipment such as laminate flooring, carpeting, bathtub or special room layout, provided that the desired room type is still available.

Rental of bicycles, buggies, back carriers & pedal cycles

The bike rental is available without restrictions. For the disinfection of bicycle balance, rental helmets and children's seats please help yourself at the service stands. The same applies to pedal cycles, buggies and back carriers.

E-bikes can be rented for a fee at various sports stores in Bramberg and Neukirchen. We recommend a reservation at the latest the day before.

Cleaning of rooms, suites and public areas

Our hotel rooms and suites are cleaned as usual with the utmost care. You have the option to choose between a large or small cleaning every day or, if desired, to do without cleaning on this day. The information sheet on cleaning is in the hotel room. If you have any questions or suggestions, the reception team will be happy to help you.

All bed linen and hand/bath towels are washed and cleaned at 80 degrees according to the specified hygiene standards. Nevertheless we should put the environmental thought in the foreground and let exchange towels only if really necessary. A clothes rack is located on each balcony.

All public areas are thoroughly cleaned daily. For hygiene we have used three of our most important suppliers: the companies Ecolab, Ada and Hollu Systemhygiene GmbH. They advise and train our team with the right measure and handling for cleaning and disinfection.

Family Maier & the Habachklause team

We strive to stay up-to-date with the latest reporting from the Austrian Federal Government in order to put the recommendations and guidelines into practice. The information on this page is updated on an ongoing basis.

We wish you a safe journey and look forward to meeting you or seeing you again!

For all who are still undecided: Your vacation is only a phone call away!
We are available daily from 8:00 - 20:00 under +43-6566-73900 and look forward to hearing from you!

Illness during vacation

What happens if a family member feels sick during our Habachklause holiday and there is a suspicion of a Covid-19 infection?
Please contact the reception immediately by telephone - dial 79. A quick test provides initial security, please bring some self-tests for your family. If the first is positive, a second can be repeated after about 1 hour. If this is also positive, we recommend that you start your journey home and go into quarantine at home and register with the relevant health authority for the PCR test.

The respective family stays in their booked room, is not allowed to have any contact with other people, the supply is ensured. If the quarantine measures last longer than the booked stay, the hotel costs for the additional days must be paid by yourself. We recommend that you take out appropriate travel insurance that will cover these costs. In the case of severe courses, the Austrian health authority decides what the further process is. The nearest quarantine hotel for the whole family is in Tamsweg, about 2 hours away from us.

Our employees are only allowed to enter and clean the room 48 hours after departure.

What happens if the hotel or the region is quarantined during our stay?
Our top priority is the health of all guests and the staff team. Again, the agency's crisis team will decide what measures to take.

Can we travel if I or someone in my family feels ill?
Please travel only if you are in good health. In order to comply with the cancellation policy, it is absolutely necessary to send us a medical certificate.

Do we need travel insurance?
We generally recommend that you take out your own and suitable travel insurance. Please check when signing the contract that cancellation, no arrival due to illness, travel interruption or even possible quarantine measures on site are included.
We as the hotel will invoice you for the booked vacation and you will receive the reimbursement from your insurance company.

Kinder beim Indianer Schminken im Baby- und Kinderhotel Habachklause
Kostenloses Babysitting im Hotel Habachklause