Booking & cancellation conditions

Deposit & Cancellation

Deposit due immediately upon booking: € 800,-
For immediate payment of the total amount incl. local tax a 2 % discount on the room rate will be granted.
Please note: Last minute bookings, whose arrival is in less than 4 weeks, can not take advantage of the discount.

Happy-Card from Familotel:
With the Familotel Happy-Card 5 % will be deducted from the room rate. The reservation team requires the card number, expiration date and date of birth of the cardholder before completing the booking.
Those who do not have one yet can order the Happy-Card online now and save immediately.

Cancellation conditions:

up to 91 days before arrival  € 55,- processing fee
90 - 31 days before arrival  40 % from the total amount + € 55,- processing fee
30 - 8 days before arrival 70 % from the total amount + € 55,- processing fee
7 - 0 days before arrival  100 % from the total amount + € 55,- processing fee
late arrival / early departure 100 % from the total amount + € 55,- processing fee

Change of booking/change of booking:
Whether a rebooking/change of the existing booking is possible, must first be checked by our reservation team. Should the rebooking/change be possible, € 55,- processing fee will be charged. The original lodging cost may not decrease upon rebooking/change.

Redemption Greenstorm vouchers

Cancellation Policy:
The vouchers cannot be rebooked or cancelled once our booking confirmation has been issued. We recommend that you take out appropriate travel cancellation insurance, especially in relation to illnesses. In the event of cancellation, the voucher will be charged in full and validated. You can settle the purchase value with the voucher amount from the respective provider with the insurance company yourself.

Expired vouchers cannot be redeemed or extended. Sales and complaints are not the responsibility of the Maier GmbH & Co KG family, operators of the Habachklause. For any questions, please contact the respective sales exhibitor.

Happy Card from Familotel:
The Happy Card cannot be taken into account when redeeming a Greenstorm voucher.

General booking information

Booking guarantee:
With sending the booking confirmation the reservation is binding. The room is firmly reserved at the time of booking, the booking guarantee is made when the deposit is received.

Travel insurance:
Familotel recommends taking out hotel cancellation insurance through Allianz Travel. In case of cancellation, the cancellation conditions will be applied, the settlement with the insurance company must be made by the customer.

Refund of services not consumed:
All Habachklause price rates are bound to the reservation confirmation. If the number of persons decreases during the booked arrangement, e.g. due to early departure or interruption for days, there will be no price reduction. This also applies to services not used, such as childcare, meals, additional services ...

Guaranteed room request:
For an extra charge of EUR 10,-/night there is the possibility to book a fixed room number or suites with special equipment such as laminate flooring, carpeting, bathtub or special room layout, provided that the desired room type is still available.

Payment methods

Bank transfer from an EU country:
Sparkasse Mittersill, Branch Bramberg
Recipient: Family Maier Habachklause
IBAN: AT11 2040 2003 0013 2225

Bank transfers from non-EU countries:
Sparkasse Mittersill, Branch Bramberg
Recipient: Family Maier Habachklause
IBAN: AT11 2040 2003 0013 2225
Attention! Swift transfers are subject to charges! Bank charges are to be paid by the ordering party.

IMPORTANT in case of bank transfer: Please indicate the reservation number and the name on which the booking confirmation is made, so that the receipt of payment can be correctly assigned.

We accept the following credit cards:
* MasterCard
Transmit the credit card number, expiration date and cardholder to the reservation team so that the deposit or the total amount can be debited, depending on the price rate.

Open hotel consumptions can be settled on site with cash in Euro, EC or ATM card or VISA/MasterCard credit card.

Check-In & Check-Out

On the day of arrival the rooms and suites are ready for occupancy from 2 pm, on the day of departure please vacate the rooms by 10 am. The almost all-inclusive hotel services start and end at these times.

Early Check-In from 7 am
You are welcome to arrive at the Habachklause already for breakfast. You can choose between two packages.

Late Check-In after 7.30 pm
For all those who arrive at the Habachklause later than 7.30 pm and can no longer have the warm dinner, we serve snacks, cold snack platter, sandwiches or fresh salad plates on request. We offer this service until 10 pm in our restaurant, after that you will find your order in your hotel room. Please be sure to let us know so that we can prepare the handover of keys.

Costs of Late Check-Out
Depending on availability, you can use the hotel room longer at the following rates:

10 am - 1 pm: 25 % of the current daily rate including lunch for the whole family.
10 am - 5 pm: 40 % of the current daily rate including lunch, afternoon snack, coffee and cake
10 am - 7 pm: 50 % of the current daily price including lunch, snack, coffee, cake and dinner

Please contact the Habachklause Guest Service Team at the reception already the day before or as early as possible. They will check if a late check-out is possible.

No refunds for any offers or services booked that have not been consumed. All consumptions will be booked on the hotel bill.